12/24/2002: Targeting Program Helps HMOs Control Steep Bills (The Boston Herald)Excerpt: "The computer-modeling programs designed by StatusOne look for patients who are using more services than normal or who suddenly stop using services. Harvard Pilgrim found that about 50 percent of those identified have five or more diseases. Many are socially isolated because of the disease and sometimes depressed. Often, issues not directly related to their illness, such as not having a ride, prevent them from seeking care."
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