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Employee Assistance Program (EAP)


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Hi. We offer an EAP whereby employees and their dependents can receive mental health and substance abuse services. The first several visits per year are free, and then there is a copay thereafter. Employees and dependents can also access mental health and substance abuse services through participating providers under our health plan, although there are copays for all visits. Our EAP office has a patient who is an eligible dependent of an employee who is very disruptive, repeatedly misses appointments, etc. It is possible that her demeanor and the way she treats the EAP staff is due to her illness. However, none of the EAP staff want to see or treat her any longer. If we dismiss her from the EAP, what issues do we encounter? Is it lawful to deny someone access to the EAP?

Thanks.

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