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PTIN Renewal

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Was wondering if anyone else is having trouble renewing their PTIN online.

Apparently I do not have my correct password, however I am certain I am using the correct email address and "Secret Phrase".

I've tried a number of times to have the password sent to my email address, however I do not receive the reset password.

I've tried to request my user ID to be sent, and even tried to change my email address, and I still do not receive any emails from the IRS.

I've checked spam folders and junk folders and even lowered the spam filters...still nothing.

The assistance number seems to only refer you back to the online solutions.

Has anyone else had a similar issue, or does anyone know of a number to call where you can speak with an actual person?

Appreciate your help.

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