RatherBeGolfing Posted June 19, 2017 Share Posted June 19, 2017 First of all big thanks to Dave for adding a FTW user group! I am having a small issue in the 5500 module. Every attachment is upside down no matter what the actual orientation is. Is anyone else having this problem? I spoke to support last week and so far the only work around that seems to be effective is to "print to .pdf" from the .pdf that shows upside down. Basically a copy of a copy to make it work at the moment. Link to comment Share on other sites More sharing options...
NJ Mike Posted June 19, 2017 Share Posted June 19, 2017 I am not having any problems with the attachments, so far. Very glad to see this topic being added. We use their document and 5500 systems. Mike Link to comment Share on other sites More sharing options...
RatherBeGolfing Posted June 19, 2017 Author Share Posted June 19, 2017 38 minutes ago, NJ Mike said: I am not having any problems with the attachments, so far. Very glad to see this topic being added. We use their document and 5500 systems. Mike I know some people who have had the issue in the past but I seem to be special at the moment lol. We use FTW for documents, admin and 5500/1099 Link to comment Share on other sites More sharing options...
Belgarath Posted June 20, 2017 Share Posted June 20, 2017 We just use them for 5500 forms. Have not had any such issues. Link to comment Share on other sites More sharing options...
RatherBeGolfing Posted June 20, 2017 Author Share Posted June 20, 2017 4 hours ago, Belgarath said: We just use them for 5500 forms. Have not had any such issues. Thanks. Its funny how these things only happen to some users. Link to comment Share on other sites More sharing options...
Belgarath Posted June 20, 2017 Share Posted June 20, 2017 But there may be something funky going on anyway. Just filed a 5500 this morning, and I always print the screen that shows status as "accepted" with the acknowledgement id, etc. - this morning, for the first time ever, this wouldn't print and I got some error message that the requested URL "was not found on this server." So I just cut and pasted it so I could print, but strange nonetheless. If it persists, I'll have to contact them. Then there was an "Apache/2.2.15 (Red Hat) Server at www,ftwilliam.com Port 443" below the error message. Since I'm not computer literate, I don't know if this means the problem is with FT William, or the DOL, or whatever. At least the 5500 status was "accepted" so that's good! Link to comment Share on other sites More sharing options...
RatherBeGolfing Posted June 20, 2017 Author Share Posted June 20, 2017 27 minutes ago, Belgarath said: But there may be something funky going on anyway. Just filed a 5500 this morning, and I always print the screen that shows status as "accepted" with the acknowledgement id, etc. - this morning, for the first time ever, this wouldn't print and I got some error message that the requested URL "was not found on this server." So I just cut and pasted it so I could print, but strange nonetheless. If it persists, I'll have to contact them. Then there was an "Apache/2.2.15 (Red Hat) Server at www,ftwilliam.com Port 443" below the error message. Since I'm not computer literate, I don't know if this means the problem is with FT William, or the DOL, or whatever. At least the 5500 status was "accepted" so that's good! Probably not a DOL issue. I believe the "port" is basically where your server meets the secure FTW server. I would expect that to be a temporary issue but I will be on the look out for it as well. Link to comment Share on other sites More sharing options...
chc93 Posted August 23, 2017 Share Posted August 23, 2017 On 6/19/2017 at 8:26 AM, RatherBeGolfing said: First of all big thanks to Dave for adding a FTW user group! I am having a small issue in the 5500 module. Every attachment is upside down no matter what the actual orientation is. Is anyone else having this problem? I spoke to support last week and so far the only work around that seems to be effective is to "print to .pdf" from the .pdf that shows upside down. Basically a copy of a copy to make it work at the moment. I just noticed this thread. We had one issue once with PDF attachments for one 5500. We think we narrowed it down to how the PDF file was created, but I don't think we found out how or why. In our case, the PDF attachment was side-ways. I think we left it as is when we electronically filed. Maybe that's why printing to a PDF "fixed" the issue. Seems like PDF files can be created in many different ways, and the "coding" of the PDF file is in the file itself. Link to comment Share on other sites More sharing options...
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