Leaderboard

Just because some TPA's are big and popular, doesn't mean they know what they are doing. Some of the worse work comes out of the biggest firms because they need to hire a lot of people and they don't have time to train them. Many big TPAs are famous for low pricing and you generally get what you pay for. Maybe just remind them that there is a potential $100/day/person fine for ignoring the 204(h) Notice. This is an old ASPA ASAP, but I think it is still valid. https://www.asppa.org/sites/asppa.org/files/PDFs/GAC/ASAPs/03-07.pdf "Substantial excise taxes under IRC Section 4980F may apply regardless of whether a failure to provide a timely Section 204(h) notice is egregious ($100 per day per applicable individual)." If their "sign and retain" email doesn't even mention the 204(h) notice, seems like a big liability risk on their part. Should you work with them is up to you. Your loyalty should be to the client, not the referral source. I always say, don't let their problems become your problems. If you want to keep working with them, inform them of the issues (go to the leadership, not the person who sent the email) and make sure your clients do things correctly.