I have been trying to work with Empower regarding the first half of the 2022 year when plan assets were still at Mass Mutual from the previous Hartford platform. The data they provide is only available as a .txt file, and changing the extension to a .dat file does not work. Relius gives an import error stating that “Fatal error in The Hartford link. Incorrect file format. Fixed position file with linefeed only must be used." They have stated that the extension change should work (it doesn't), and that because the data is from another company (which they bought), they "cannot convert files obtained from another company." Outside of manually entering all the transactions for the first half of 2022, has anyone found a way to import this data correctly?
