corbel billing/invoice procedures

[MJ Hartman]

is anyone else having problems with getting satisfactory results when there are invoicing issues with Corbel? It seems for the last couple months I am constantly trying to get corrections and even software updates for forms I subscribe to; specifically their 1099 package which our office started using last year. It's Dec. and I've already heard from Corbel in Nov. that they would be invoicing me for the update for 2001 before they would ship the update.... my question is how long does it take them to generate a bill for something that should be an automatic issue?

In aug. when their prototype was approved they were quick to announce that they had prepared an additional admin. manual that was to be useful in using the new doc. updates... when I still hadn't received in by the end of Oct. I started calling to find out where it was (they had no problem posting the $400 to my amex accout!). Turns out the manual wasn't even ready yet, so I cancelled the order in the middle of Nov. It's still on my amex account but in the process of being credited (after calls to amex and corbel).

I am getting really frustrated with their whole method of doing business. If I billed for things before I had them ready for delivery I would be out of business!

[Fred Payne]

My complaints with Corbel have nothing to do with their billing practices...

If you're speaking of the PPD prototypes, Corbel changed their policy and made available by download the technical commentary at no cost. If you had previously paid them $400, they would be issuning you a credit. An email re: this was sent to all PPD subscribers.

Apparently, such commentary in the past had come at no charge. When subsrcibers were asked to pay for it, a big enough ruckus resulted that Corbel rethought their policy.