Relius Prototype and Volume Submitter Documents

[Guest Melissa Winslow]

Our firm opted to utilize the document services offered by Relius to assist us in the GUST restatment process for many of our retirement plan clients. This past week we found out that the cost of the volume submitter document was increasing. The new pricing was not detailed. Also, we had to spend time trying to obtain information as to whether the cost of their prototype document (one we use often) was to increase as well.

We have finally obtained the cost increases. But, what has us a little miffed is that the increases are retroactive to May 15, 2002. And, if I read their material correctly, they plan to return any unprocessed plans they have received back to us so that we can put the adoption agreement information on their new checklist (more time and cost on our part).

I don't like price increases, but I understand they are a part of business. What I don't understand is what the reasoning is to make the increase retroactive. And, why was there no advance, offical correspondence announcing this (hard copy, website or otherwise)?

Perhaps the notices got lost in the mail???

Any thoughts on this would be appreciated.

[Guest Valerie Lange]

:confused:

We use the Relius PC based document system and have not heard of any increase. Do you use the Internet Relius documents?

I would be interested in how you finally found out about the fee increase.

Thanks!

[Guest Debra]

SunGard Corbel did increase the fees for our by-mail service bureau document preparation services. Prior to July 1, clients submitting a plan checklist (e.g., volume submitter, prototype) dated prior to May 15, 2002 would not have had the checklist returned and would be charged based on the old fees. Any checklists for the affected plans received after July1 and which do not have the new date (5/15/02) are returned to clients for resubmission.

This fee increase is for our by-mail document services only and does not impact our Relius Document PC software fees.

Debra Nolan

Marketing Department

SunGard Corbel Inc.