Quality Incentives for Customer Service Centers

[Guest mporterst]

I am in the process of reviewing/developing an incentive plan for our customer service representatives. My question is - does anyone know where I can get information on what companies are doing for incentive/bonus programs at other companies (primarily interested in the mutual fund/transfer agency industry).

thanks a million.

[Sheila K]

mporterst:

I would look to an on-line community (like workforce.com) that is more compensation-oriented to ask a question like this. You might also want to find out if there are any service organizations for that industry with a board regarding HR/Compensation questions (for example, bankersonline.com has a bulletin board with an HR section).