Cafeteria Plan Software

[Guest Jeremy_Davis]

Hello Everyone!

This is my first post here, so thanks for having me. I used the search engine before posting this, and was able to come up with a few names of different software, and how certain people like them. A lot of the info I found was outdated though, and I really would like to know what people are thinking right now.

I don't want to just put their name out there, but we've been using software from a company for about five years or so, and up until maybe six months ago, they were great. The support was great, the program worked very well. I'm not sure if something happened internally there, but now we seem to be having almost daily problems with them. We're spending a LOT of manhours on the phone with them, and their tech people don't seem to know the programs as well as they should. There are about 5 modules of the the software that we are using, and they don't all blend seemlessly (as you would hope they would). They update the programs monthly, and it doesn't seem like the updates are beta tested before releasing them to the TPAs.

Anyway needless to say we're getting a bit frustrated, as the bottom line is, our clients are not as happy as we would like them to be. We feel like we work tirelessly to get things right and do a great job, but with the current issues we're having, it's becoming increasingly difficult.

So I'm wondering what you're using, and if you're happy with it.

We're a company that does Full Flex plans, offer debit cards to the participants, etc.

Thanks so much for your time and help! Happy Holidays!

JD