Trouble-free FSA debit card systems?

[Guest Jeremy_Davis]

Our cafeteria plan administration software company is causing us no end of headaches. We're a TPA, and many of our clients are using the FSA debit cards for Unreimbursed Medical Expenses. For some reason, our nightly uploads of info to the software company are not working as they should. The "purse values" keep slipping back to zero ($0.00) overnight. Purse values=available funds in their FSA accounts. So when a participant goes to swipe the card for a valid (or even not valid) expense, the card is declined for lack of funds, when they in actuality, have thousands of dollars available. Three of our largest clients are very upset, because this is an ongoing problem, and has happened three times this week.

Any TPA's out there have relatively little problems with debit cards?

Also please share if you do have issues, and what they are (for those that do have signifigant problems).

Thanks in advance.

Jeremy

[WDIK]

http://benefitslink.com/boards/index.php?showtopic=31833

[Guest Jeremy_Davis]

http://benefitslink.com/boards/index.php?showtopic=31833

LOL UTSE huh!

Anyway, I've gotten some really helpful info from PMs, and I followed the link you sent me, and the links you posted in the other topics. Only one person is still active here, and I PM'ed him/her to get some more info.

So anyone have thoughts on Motivano's smartflex?

Any others standout among the crowds in your opinions? Thanks everyone, we really appreciate the help!

[Guest teesda]

So anyone have thoughts on Motivano's smartflex?

I use Motivano's smartflex. We also use Relius for the administration system. When using the two systems in conjunction with each other, it works fairly smoothly. That has not always been the case though. If you have specific information, feel free to email me to discuss.