Need help with IE6 - keeps crashing (kernell32.dll)

[Guest Jenita]

Hi

I'm hoping someone might be able to help me....

I have got Windows XP and run IE6.

My IE6 keeps crashing on me saying it has to shut down, and sorry for the inconvenience etc..

This is what shows when I look to see what has caused the error:

Error Signature

AppName: iexplore.exe

ModVer: 5.1.2600.2945

AppVer: 6.0.2900.2180

Offset: 00012a5b

ModName:kernel32.dll

I had also sent an error report to microsoft (what good that does I just don't know!) and it says that the following files will be included in this error report:

C:\DOCUME~1\New\LOCALS\~1\Temp\48e0_appcompat.txt

A quick bit of history, as I've had this problem before.

Suddenly, out of nowhere, IE kept crashing. I tried to find a solution - but couldn't so in the end created a new user on XP and just transfered all my stuff over. I didn't delete the old user, as I still had some emails I need to bring over but hadn't got around to doing yet.

Anyway, yesterday, IE working no problem. I had a bit of a computer clean up - got rid of .tmp files, cleared history, files, cookies in IE, ran adaware. I also deleted the other user as I had transfered the files I needed.

Go to use IE this morning and the thing crashes! I did a restore, figuring the last thing I did was delete the user and some files, but this didn't work.

I'm at a loss as to what to do!!

It's not as simple as me just using another browser, as I tend to use a couple of different ones anyway, and last time this happened I put in IE7 to see if that would sort it, and it didn't.

Sorry for the long first post, but I wanted to give as much detail as possible!

Thanks to anyone who is able to help me - it will be very much appreciated!

[Dave Baker]

Can you reinstall IE6?

[JanetM]

Try this link.

http://www.duxcw.com/dcforum/DCForumID5/470.html

It is posts to msg board about this problem.