Interpreter costs

[Guest cc1898]

This is a self-funded health plan and some participants are Mexican immigrants. These participants may travel to Mexico during the down season to be with their family. They remain eligible for health benefits during this period and often submit claims once they return to the states. These claims are often in Spanish and the health fund must hire interpreters in order to process the claims. Over the years the cost of interpreting and processing these claims has risen. I thought some Global Benefits practitioners might be able to steer me towards any guidance that may be available for issues like this. The health fund already meets the requirement of having available an SPD in Spanish, but I wasn't sure if there was any other requirements re: processing claims.