5500 Error messages

[Belgarath]

I wondered if anyone else is having this problem. If no one else is, it may be our software provider (which we are checking) but if others are, it may be a DOL problem.

Is anyone getting error codes P-227 Plan Admin USERID & PIN are missing or invalid, or I-104 Plan Sponsor's USERID & PIN must be provided, Processing Stopped? When we check the PDF on the DOL website it appears to be signed by the Plan Administrator.

When we call the DOL they are telling us "something must be wrong."

Any thoughts?

[Guest AHS527]

Have the client check and make sure they fully completed the registration on the DOL site. Some people are skipping the part where they need to establish a password. I went back and forth with them (DOL) for almost 3 weeks before I was able to figure out the problem.

[Spencer]

I have received the P-227 and I-104 error messages as well. I will check with the client regarding the password. Thanks for the tip.

[Tom Poje]

this is the DOL response

Hello,

Thank you for your inquiry. Error P-227 is received when the Form 5500 does not contain the Plan Administrators valid User Id and/or PIN signature. I-104 is received when a valid Plan Sponsor's User ID and PIN or Administrator's User ID and PIN was not provided.

Common reasons for an "invalid" signer User ID and/or PIN include entering the incorrect PIN, entering a User ID that does not have the role of "Filing Signer" selected on the user's User Profile page in EFAST, using a User ID for a user who has not yet completed all steps of the registration process, or a combination of these.

To address these common reasons, the signer should return to www.efast.dol.gov and log in with the appropriate User ID and 10- to 16-character password. In the case of the signer on this filing, the signer may not have completed all registration steps. If the signer does not know their User ID and/or Passwod, the signer should use the "Forbot User ID" and/or "Forgot Password" links on the login page.

Once logged in, the signer should go to the User Profile page and verify that the correct 4-digit PIN is being used to sign the filing. Also on the User Profile page, the signer should verify that the role of "Filing Signer" is check-marked. If not, changes can be made using the "Change Profile" option. "Filing Signer" must be selected for the User ID and PIN signature to be considered "valid."

If you have further questions regarding how to check your User Profile, sign a filing, or amend a submitted filing, please call 866-463-3278.

[Tom Poje]

had the same error, and finally tracked down the problem. when obtaining the ID from the DOL, the person had clicked 'author' instead of 'signer'

arrrrrrrrrrrrrrrrrrrrrrrrrrrgggggggggggggggghhhhhhhhhhhhhhhhh

[K2retire]

I've heard (but not yet tested it) that some signers are getting error messages if they fail to login on the DOL site after they register. Somehow that supposedly prevents them from gaining access through the 3rd party software. That doesn't make sense to me. Has anyone else experienced that?

[Tom Poje]

no, but as noted above the one client registered incorrectly (as submitter rather than signer)

the problem was resolved going through the DOL, but that means the 5500 was not re-submitted through the software's web-site. therefore, the software company has no 'record' of the form being accepted, even though it has been accepted.

(but the client did print a report from the DOL indicating the 5500 was received)

[chc93]

I've heard (but not yet tested it) that some signers are getting error messages if they fail to login on the DOL site after they register. Somehow that supposedly prevents them from gaining access through the 3rd party software. That doesn't make sense to me. Has anyone else experienced that?

One previous post mentioned that they had problems with the DOL signing process if the client did not get a DOL password... I assume they quit the DOL registration process after they got their UserID and PIN, but before they gave themselves a password. This seems to coincide with your note, since to "log in" to the DOL site, they need their DOL UserID and password. Without the password, they couldn't log in to the DOL site. So it may be more probable that the DOL registration process be completed all the way to getting a password, more than having to log back in to the DOL site first. I know essentially none of our clients have logged back in to the DOL site before signing.

[jkdoll2]

I've heard (but not yet tested it) that some signers are getting error messages if they fail to login on the DOL site after they register. Somehow that supposedly prevents them from gaining access through the 3rd party software. That doesn't make sense to me. Has anyone else experienced that?

One previous post mentioned that they had problems with the DOL signing process if the client did not get a DOL password... I assume they quit the DOL registration process after they got their UserID and PIN, but before they gave themselves a password. This seems to coincide with your note, since to "log in" to the DOL site, they need their DOL UserID and password. Without the password, they couldn't log in to the DOL site. So it may be more probable that the DOL registration process be completed all the way to getting a password, more than having to log back in to the DOL site first. I know essentially none of our clients have logged back in to the DOL site before signing.

Make sure they sign as Plan Administrator - otherwise it gets rejected. Plan Administrator must be signed.