Web Client & Notifications not being sent

[Guest Beth Handrick]

Late June we were successfully publishing 5500s to Web Client and the notifications were promptly sent to the plan sponsor notifying them of the return being ready for review and signing. Flashforward to this week and suddenly no email notifications are going out. The publishers are getting their notification confirming the plan has been published but no other notifications are being sent out. We did just switch to the Single Sign On as all of our clients utilize the Plan Sponsor Web and that was supposed to simplify the sign on requirements. Anyone else running into this problem?

[ACox]

We have been having an issue with the client receiving an email with their user id and notifying them of the availability of the Forms, but we cannot see them in the client listing to be able to send them their password.

I submitted an incident with Sungard on 6/23 and I have not received a response from them.