Relius WebClient

[ACox]

We are using Relius WebClient to upload our Form 5500's and attachments to our clients. When they are clicking on E-File they receive a message that there is a schema error and that their filing will be rejected.

There are no other notes/warnings associated with this plan and nothing in the help menu on schema. Is anyone else receiving this error? Any ideas on what may cause the error?

[Tom Poje]

not using that software, but if an attachment is 'password protected' then it will be rejected. the DOL has made that clear.

possibly if your attachment is not in a pdf format might be another guess on my part.

[ACox]

All three attachments are scanned copies of the documents and all are in .pdf format.

[Leopurrd]

I would try removing any odd characters ( &, (, ), etc) from your filing and try again. We have had luck with that when getting the schema error.

Good Luck!

Vicki

[ACox]

I was finally able to get this plan to validate without the schema error. I am not sure exactly what was causing the error, but I deleted all of the attachments and reattached them to the Form 5500. I then deleted and re-typed all of the fields for plan sponsor and plan name on all of the schedules.

This allowed for the plan to be successfully submitted to the DOL. I am still at a loss as to what caused the error, but it was fixed somewhere in my retyping of the information.

[HarleyBabe]

If it's a Schedule B, it's the N/A's. That was my problem, same error. Second page of B in Carryover Spot. Relius import automatically puts a NA in, need to put 0.