How Sensistive are the validation checks on the name?

[austin3515]

Does EFAST validate the name associated with the user name and PIN against the name entered as Plan Administrator? When troubleshooting these things, we're wondering if that's could have something to with the processing stopped status that we get once in a while (the error description always related to the user name and the pin).

So for example, we have John Doe on the 5500, but they used John D. Doe on the DOL's site. Or John Doe versus Johnathan Doe. Or Johnathan Doe vs. Johnathan Doe MD, and the list goes on.

Logic dictates (to me anyway) that it would be borderline worthless to run such validations, but...

[austin3515]

I actually just learned that if clients get their user name and pin on the "Finalize" screen, but don't go to the next screen to set up a password, THAT will cause this processing stopped error message. I now think this is the cause of most of our clients receiving this message.

But hey, who's the dumb@$$ who thought it would be a good idea to make entering the critical password the LAST step, and not the first step? Sometimes I'm blown away by computer programmers...

[Andy the Actuary]

Computer programmers are fine. It's the systems analysts (who have no user experience) that deserve the credit.

[austin3515]

I'm not sure of the difference between the two, but whoever's responsible should pay $1,000,000

[Andy the Actuary]

I'm not sure of the difference between the two, but whoever's responsible should pay $1,000,000

The same ransom world survivalship was held for?