Relius Web Client - Attachment error

[Spencer]

Published planbook with attachments (accountant's opinion and schedule of asset at YE). There were no validation warnings prior to submssion so I submitted to DOL. DOL returned an error message, "Filing Unprocessable". Which I understand is NOT considered filed. But I don't know how to correct.

I have no idea why the filing was unprocessable. The Accountant's Opinion and Schedule of Assets were attached as Internal attachments. I can view with no problems. There is no security on the files.

any ideas? Thanks!

[Spencer]

just in case anyone else has this issue, the problem was the security settings on the PDF of the accountant's opinion. There was no password required and the accountant assured me there was no security, but in reality one of the security settings had been enabled. The DOL rejects attachments with any form of security.