Relius Web Client

[12AX7]

From time to time, including this afternoon, I'm getting a Submission Failed status when transmitting the 2009 5500 for a client. When I check back on the status the next morning, the status changes to Filing Received. Is this situation unique to Relius, or are others seeing this condition with the alternate vendors?

[asteve46]

I submitted this incident to Relius yesterday. Here is their response:

"We resubmit Submission Failures every morning at 3:00am.

90 percent of those usually go thru.

90 percent of the remaining ones will go thru by Republishing and refiling.

The ones left usually have issues somewhere.

We know that they go thru at 3:00am, so it is not an issue with the data.

So if you have had anymore come back, go ahead and republish those and resubmit, or wait for the morning after the 3:00am resubmission of Submission Failures to see if it goes thru later.

"

[Guest Marge]

Below is the response we received from Sungard Relius back on July 22 when we first began seeing statuses of "Submission Failed." So far today, we have statuses of Submission Failed for 17 filings.

Dear SunGard’s Relius Government Forms 5500 WebClient Customer:

We are seeing a large number of “Submission Failed” statuses when plans

are signed and submitted to the DOL. If you receive a Submission Failed

status, please do not resubmit the plan. WebClient has an automated

service that will re-submit these plans every morning at 2:00 AM during

lower volume times. In most cases, this will correct the issue.

Please allow 24 hours after the plan’s original submission time for a

status change resulting from the resubmission by the automated service.

If, after 24 hours, the plan continues to have a “Submission Failed”

status, please contact support so they can help you research the cause of

the failure. Relius Government Forms Support - 800-326-7235, option 1.