Continued Submission Failure

[TPA Bob]

Webclient submission failed

We have transmitted several Planbooks successfully. However, we have 3 Planbooks with a filing status of Submission Failed. I understand Webclient resubmits these, but after 6 attempts throughout the night by Webclient all 3 Planbooks still have a status of Submission Failed. Now in attempting to retrieve the Planbooks to republish them, they are grayed out and we get a response of “grid rows that are grayed out are Not Retrievable”. Relius has not responded to Incident Requests.

[austin3515]

I'm up to 9 submissions failed on one of mine Just checked it about a half hour ago.

[austin3515]

Finally cleared last night

[Guest MS TPA]

What exactly do you mean by the following statement, "I understand Webclient resubmits these, but after 6 attempts throughout the night by Webclient all 3 Planbooks still have a status of Submission Failed."

I think you are indicating that WC automatically resubmits these on its own; however, that has not been my experience-any guidance would be greatly appreciated!

[TPA Bob]

What exactly do you mean by the following statement, "I understand Webclient resubmits these, but after 6 attempts throughout the night by Webclient all 3 Planbooks still have a status of Submission Failed."

I think you are indicating that WC automatically resubmits these on its own; however, that has not been my experience-any guidance would be greatly appreciated!

My staff tells me that WC resubmits every three hours until either filing accepted or filing stopped. We have been instructed not to resubmit until we get a filing stopped.

All of the Planbooks referred to above eventually were accepted without us doing anything.