Processing Stopped Flipping?

[austin3515]

is anyone seeing processing stopped statuses flip over to Filing Received? We have a lot coming back in the last day or two (even after adjusting for higher volume) as processing stopped, but nothing obvious is jumping out at us as a cause.

[12AX7]

With Relius, I've seen this and a lot more I have time to talk about right now. I don't know if this a specific Relius issue, but with two other vendors, I know this does not happen. My best guess is that there's a bottleneck between the Relius and DOL servers that eventually clears for most 5500s. Some of my clients freak when they get this message.

[Beemer]

I had an error (b-614SB) when submitting a defined benefit plan, I made a support call to relius (no answer yet), but when I look again, I don't see the error.

[PFranckowiak]

Call the DOL. They might be able to help Certainly can get to them faster.

Pat

[Beemer]

You are right. The DOL got back to me faster than Relius. However, their response was to "tell your software provider about the problem".

[12AX7]

I put a call today into Relius about the problems I'm having E-Filing for clients. I expect to hear back from them after the 15th.

[K2retire]

We've had an incident with Relius since Monday -- no response yet. Today we started getting e-mails from them saying there was a problem with the attachments and we need to retrieve the filing and republish it.