Benefit Election Error

[Guest scuba80]

I have an employee who elected the medical FSA and cancelled supplemental life coverage during open enrollment. The employee says the cancellation of supplemental life was a mistake and he has always enrolled in supplemental life and did not intend to drop coverage. The electronic enrollment transaction logs lists 2 election changes with the employee's user id. So based on that, the employee elected the medical FSA and dropped supplemental life, and made no other affirmative elections during open enrollment. All other elections rolled over to the new plan year. Based on the clear and convincing evidence standard, I do not think his past enrollment in the plan and he cancelled in error meet the standard. Am I following the section 125 regs too strictly or do I have enough to allow the election for the 01/01 plan year?

[masteff]

Since no one else has answered, my one thought is....

Go back and review your enrollment screens (you mention electronic log so I'm presuming it's online). See if it's reasonable that a person might have misunderstood the screen. And try to look at it with fresh eyes (or even recruit someone else) to see if your screen might be potentially confusing (and thus result in accidental disenrollment).

[GBurns]

When you are using the screen, see what happens when you make an election then press either the "up arrow" or the "down arrow" to navigate the form. I have seen many screens where using the arrows instead of "Tab" or mouse scroll, moves the selection. I have also seen the election change with the "mouse scroll".