Webclient - recent updates and saved credentials

[hunter001]

Any 2012 form that has been published to webclient our clients have been reporting back to us that when they go in to efile their UserID is saved but not their PIN, as they have elected to save their credentials for future years. This is not the case for 2011 forms that we have recently published. Is anyone else encountering this problem? Relius has not been of much help. And of course I would hate to see some of our less tech savy clients have to go to the DOL website to retrieve their PIN as it was a tough job in itself to have to obtain them initially!