Relius eligibility calculation

[hunter001]

Anyone else having issues with the system being able to calculate one year of service eligibility provision correctly? Im on my 4th incident to relius and they keep coming up with reasons on why its not calculating correctly. The reasons they explain to me have not been the way the system has handled the calculation for the last 15+ years. 

[Belgarath]

Can you provide a specific example of the situation, the error, and a Relius response?