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Dealing with Difficult Customers and How to Say No

ftwilliam.com

Mar. 23, 2018
Recorded Online
Webcast

Apologies only go so far. Find out what the latest customer service research says about what clients care about when they are upset about a mistake or when they hear no.

Learn what to do - and what not to do - using actual retirement service provider case studies.

Featured Speaker:
Sarah Simoneaux, CPC
Founder and President
Simoneaux Consulting Services

Continue by clicking on the following link:
http://learn.wolterskluwerlr.com/LP=1668

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