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View More World Congress Webcasts and Conferences

Proven Practices on How Health Plans Can Leverage Communications for Better Member Experiences and Outcomes

World Congress

June 25, 2020
Recorded Online

Health insurers are continually rocked by demands for change from members, employers, and government. With major transformational work ahead, payers have been challenged in moving from claims processors to digital orchestrators of health. Further, the impact of the COVID19 pandemic has put a spotlight on payers’ lack of progress in member-centricity efforts.

During this webinar, gain a framework for moving member-centric initiatives forward, learn how to enhance communications beyond personalization, and incorporate key elements (and avoid pitfalls) of a re-imagined member communications strategy. Plus, hear a case study on managing communications through a crisis.

  • Discuss ways to better understand your members’ needs and expectations
  • Use communications as a strategic tool to improve member experiences and outcomes
  • Build upon existing communications to improve member satisfaction
  • Incorporate best-in-class communications across the business for major impact


  • Andi Dominguez, Principal, Global Insurance and Healthcare, Quadient
  • Mitch Kocen, Staff Writer, Geisinger Health Plan

More Information, How to Register

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