Regional Vice President of Sales The Retirement Plan Company
|
Bates & Company, Inc.
|
AimPoint Pension
|
Loan & Distribution Specialist AimPoint Pension
|
Defined Benefit Combo Cash Balance Compliance Consultant Loren D. Stark Company (LDSCO)
|
Compass
|
“BenefitsLink continues to be the most valuable resource we have at the firm.”
-- An attorney subscriber
Press Releases by Date | Press Releases by Company Name
View More Press Releases by Spoke
Press Release Spoke Releases Contextual Knowledge, Pushing the Boundaries of Slack Integration to Meet the Needs of Today's On-Demand Workforce |
Issued by Spoke May 2, 2019 |
San Francisco, CA - April 30, 2019 - Spoke, powering the on-demand workplace to deliver immediate access to knowledge and support, has announced a significant expansion of its AI capabilities with Contextual Knowledge. This now allows Spoke to identify an employee's location, department, and employment type to offer personalized responses to common employee questions. The announcement comes in tandem with advancements to the company's unrivaled Slack integration, in a continued effort to help get employees what they need, when they need it, resulting in a happier, more productive workplace. "Companies have become increasingly complex in regard to their employee statuses, with a mix of full-time, part- time and contracted workers, as well as multi-office locations and remote workers," said Jay Srinivasan, Co-Founder and CEO of Spoke. "The unique needs of each employee is equally complex - and, to lessen the burden on support teams, companies need to rethink how they can support them with software solutions." Today's employees want fast, personalized access to knowledge and services. Traditional help desk ticketing systems are multi-step processes that are time-consuming overly-complicated for everyone involved. Spoke is leading the movement toward an on-demand workplace with a modern ticketing platform powered by AI. Designed for internal support teams - like IT, HR, and Operations - that spend a lot of time answering coworkers' questions, Spoke auto-resolves up to half of repetitive employee requests without human intervention, or creates a ticket for the appropriate team to follow up. The result is efficient and personalized help for employees, without bogging down support teams. Now with Contextual Knowledge, Spoke offers an even more individualized employee experience via:
The integration between the two tech companies removes the three most common barriers to workplace productivity. Employees report receiving an average of 48 percent fewer emails and 24 percent fewer meeting invites after adopting Slack. Spoke removes the third biggest productivity killer --interruptions-- by auto-resolving up to 50 percent of support requests. Starting April 30th, Spoke will be a featured app in the Slack App Directory. About Spoke: |
View More Press Releases by Spoke
Editor's note: This press release has been issued by the company named above, not BenefitsLink. Reliance on information in this press release might be prudent only after an independent review of its accuracy, completeness, efficacy, and timeliness. Reference to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer, or otherwise does not constitute or imply endorsement, recommendation, or favoring by BenefitsLink. |