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Press Release Transamerica Announces Comprehensive CARES Act Customer Support Initiative, Including Distribution Fee Waiver for Coronavirus-Impacted Retirement Plan Participants |
Issued by Transamerica Apr. 8, 2020 |
April 7, 2020 -- Transamerica announces a new initiative to help their retirement plan customers navigate the CARES Act. Transamerica has notified retirement plan sponsors effective today that Transamerica will waive all coronavirus-impacted withdrawal fees within retirement plans as part of its CARES Act Customer Support Initiative. The CARES Act was signed in to law on March 27, 2020 to provide Americans who are saving in eligible employer-sponsored retirement plans with unprecedented access to their retirement savings through coronavirus-related distributions and loans, along with certain tax waivers for coronavirus-related distributions. Sponsors of eligible retirement plans have the choice to offer these new, CARES Act-related distribution options for their participants. Blake Bostwick, Chief Executive Officer for Transamerica’s Workplace Solutions division, notes, “We believe the majority of our retirement plan customers will want to offer these enhanced provisions, and we advocate that retirement plan sponsors take this action to help employees who are in need.” “Employers can give their coronavirus-impacted employees the peace of mind to know that if they need the funds, the money is available,” Mr. Bostwick continued. “We know that Americans have worked very hard to build up their retirement savings, and we also understand that our retirement plan participants may access these retirement funds as a last resort. We want to help Americans keep their retirement readiness strong when we emerge from this difficult period.” Transamerica recognizes that these new rules and regulations are complex for plan sponsors as well as their participants, who may need help with extra expenses due to the pandemic. That’s why Transamerica is announcing a comprehensive five-step program, the CARES Act Customer Support Initiative, designed to help both retirement plan sponsors and their employees manage through this difficult and complex time. Transamerica is taking these five steps effective immediately:
“Transamerica is fully committed to doing everything possible to support our customers and their participants when they need us the most,” added Mr. Bostwick. “In March, to help protect the health and safety of our employees, Transamerica shifted more than 95% of our employees to work-from-home as part of our business continuity planning. We also increased our customer care staffing levels to help participants through this time. Transamerica’s customer care team has been able to provide uninterrupted service to our customers and their financial professionals during this period of high demand.” About Transamerica BL:hh |
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