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BenefitsLink > Q&A Columns >

Stop, Look & Listen: Railroad Retirement Benefits Q&A

Answers are provided by Robert S. Kaufman

Change in Office Hours for RRB Field Offices Effective June 1, 2016

(Posted April 21, 2016)

Question 1245: I heard that the RRB Field Offices have changed their office hours. Is that correct?

Answer:

The following is the press release issued by the Railroad Retirement Board in April 2016:

Effective at noon on June 1, 2016, U.S. Railroad Retirement Board (RRB) field offices around the country will be closed to the public on Wednesday afternoons. Field office representatives will not be available to assist walk-in customers or to answer the phones during Wednesday afternoons only. All RRB offices will remain open from 9 a.m. to noon on Wednesdays, and during their usual hours of 9 a.m. to 3:30 p.m. on the remaining weekdays, except for Federal holidays.The change is necessary due to reduced staffing levels, coupled with increased workloads in several key areas, and will allow the staff in the RRB's nationwide network of 53 field offices to focus on processing applications for benefits, conducting necessary verifications for pending applications or claims, resolving complex cases and reducing backlogged workloads.RRB customers will continue to have the opportunity to conduct most business through the agency website (www.rrb.gov) 24 hours a day, 7 days a week, or by calling the RRB's nationwide toll-free telephone number, 1-877-772-5772, and speaking with a field office representative during regular business hours.Current railroad employees can use the www.rrb.gov website to apply for and claim unemployment benefits, file a claim for sickness benefits, check the status of their unemployment or sickness claim, view their statement of account under the Railroad Unemployment Insurance Act, view their service and compensation history, or get an annuity estimate. Annuitants currently receiving benefits can request a letter verifying the amount of their annuity, a duplicate tax statement, a replacement Medicare card or a copy of their service and compensation history. All services are accessible through the "Benefit Online Services" section of www.rrb.gov or by calling the RRB's toll-free number at 1-877-772-5772.


Important notice:

Answers are provided as general guidance on the subjects covered in the question and are not provided as legal advice to the questioner or to readers. Any legal issues should be reviewed by your legal counsel to apply the law to the particular facts of this and similar situations.

The law in this area changes frequently. Answers are believed to be correct as of the posting dates shown. The completeness or accuracy of a particular answer may be affected by changes in the law (statutes, regulations, rulings, court decisions, etc.) that occur after the date on which a particular Q&A is posted.


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