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Answers are provided by Robert S. Kaufman
Problems Getting Medicare Claims Paid
(Posted February 25, 2003)
Question 220: I'm having trouble getting my Medicare claims paid. I've been told that there are problems with the Medicare master computer records. My birth date is wrong and there's no record of Medicare Part B, although monthly premiums have been deducted from my Railroad Retirement for over a year. Please tell me what I need to do to be this situation straightened out.
Answer: The Railroad Retirement Board (RRB) needs to correct the errors in the master Medicare computer record. And they need to do this immediately! Call the nearest Distict Office of the RRB and explain the situation. They should be able to resolve this in fairly short order.
Medicare records for Railroad Retirement beneficiaries are maintained by the RRB even though they are compiled in the National Medicare computer file.
Also, there are special payment arrangements for Part B Medicare claims for Railroad Retirement. The RRB has selected a single insurance carrier to handle all of its Medicare Part B claims. Currently the RRB Medicare Carrier is Palmetto GBA in Augusta, Georgia. You can call their Customer Service Unit toll-free at 1-800-833-4455, Monday through Friday from 9 a.m. to 5:15 p.m Eastern time. The address is: Railroad Medicare Part B, P.O. Box 10066, Augusta, GA 30999.
Be sure that claims for Medicare Part B are filed with Palmetto GBA and not the regular Medicare carrier serving the area in which you live. Your unique Railroad Retirement Claim Number with the prefix "A" or "D" must be used for each claim.
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