Cannot file 5500 - EFAST Issue?

Is anyone getting a "SSL Handshake Failed" error when trying to file a 5500 (any type) for the sponsor (ie you are filing for them and attaching a signed pfd copy)?

We use Datair/Calcair and for the past 2 days, I have not been able to file any 5500s.  I have had the same # with the DOL for almost 11 years and never had an issue until this week.  Apparently EFAST had some kind of update in April and this problem started to happen to Datair customers.

My question is it happening to anyone else who uses another software provider - ie FTW, Relius, etc?  The problem has been going on for at least 22 days.  I appreciate the feedback and wanted to reiterate that we aren't slamming 1 vendor, we are trying to learn if it is more an EFAST issue or something else.  Thank you!

No, we haven't had any problems (FTW users), but we file directly, not on behalf of the sponsor with a signed copy.  How you file shouldn't matter though, SSL handshake is client/server issue, so its a Datair/EFAST issue.  

No comment from Datair on this?

We use ASC and have had no issues.

14 minutes ago, RatherBeGolfing said:

No, we haven't had any problems (FTW users), but we file directly, not on behalf of the sponsor with a signed copy.  How you file shouldn't matter though, SSL handshake is client/server issue, so its a Datair/EFAST issue.  

No comment from Datair on this?

 

Yes, I did have a call with Datair yesterday and they are working with EFAST.  The issue has no rhyme or reason.  She likened it to getting a busy signal on the phone.

This morning I tired to file twice between 7:30 and 8 and got the error.  AT 8:15 I decided to try again before I left for physical therapy - it worked!  I rushed to file my 3 5500s, but I am sure we will encounter the issue until it is fixed, as another co-worker wasn't able to file last week, but yesterday she could.

I was trying to see if people who used other programs/software were having the same issue, since apparently EFAST did some kind of update last month.  It is possible it has to do with Datair's "style" of software (i think PR is also windows based like their PeWin system).

Thanks for the feedback!

13 minutes ago, doombuggy said:

Yes, I did have a call with Datair yesterday and they are working with EFAST.  The issue has no rhyme or reason.  She likened it to getting a busy signal on the phone.

This morning I tired to file twice between 7:30 and 8 and got the error.  AT 8:15 I decided to try again before I left for physical therapy - it worked!  I rushed to file my 3 5500s, but I am sure we will encounter the issue until it is fixed, as another co-worker wasn't able to file last week, but yesterday she could.

I was trying to see if people who used other programs/software were having the same issue, since apparently EFAST did some kind of update last month.  It is possible it has to do with Datair's "style" of software (i think PR is also windows based like their PeWin system).

Thanks for the feedback!

We have had an issue or two with 5500s in FTW over the last couple of months, but nothing that lasted more than 30 minutes to an hour.