Retirement Age in Relius

ok - so I'm having an issue and while I thought it would/should be an easy question, Relius support has not yet gotten back to me....

As I'm running administration on plans for 2017, the system is not calculating the Normal and/or early retirement dates when I run eligibility.  I've never had this issue before.  I doubled checked the Plan Specs with regard to the Retirement information and all seems to be in order.  Oddly even the dates for existing employees (who were not previously eligibile in the prior year) are "wiping out" to 0 when eligibility is run!  The retirement dates ARE in there for those who were and remain participants.

Any ideas appreciated!

I am just getting back from vacation and am going through some old messages and noticed this one.  If you have not already done so, I recommend that you contact Relius directly.  We have had good luck with their web chat feature.