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How to Deliver the Tough Benefit News
Workforce.com; free registration requiredLink to more items from this source
Sept. 6, 2002
Excerpt: [S]ome consultants believe it's a good idea to hold focus groups with employees early in the process, not only to decide what kind of benefit change would be most palatable to employees, but also to get input on the communication strategy.... Regardless of whether you decide to seek employee input on the changes or not, all benefits communication should answer four questions: ...

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