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Will 'Mea Culpa' Work for Health Plans, Too? Apologies for Mistakes Might Mean Lower Costs
Managed Care Magazine Link to more items from this source
Feb. 20, 2007

Excerpt: The apology movement contrasts sharply with 'deny and defend' policies in many organizations that discourage plan executives and others from even speaking with harmed patients for fear it may fuel lawsuits. Apology proponents say that such measures perpetuate the perception that HMO leaders are arrogant and callous.

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