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For Insurance Exchanges, States Need 'Navigators' -- and Hiring Them Is a Huge Task
The Washington Post; subscription may be required Feb. 5, 2013
"While some people will find registering for health insurance as easy as booking a flight online, vast numbers who are confused by the myriad choices will need to sit down with someone who can walk them through the process. Enter the 'navigators,' an enormous new workforce of helpers required under the law. In large measure, the success of the law and its overriding aim of making sure that virtually all Americans have health insurance depends on these people. But the challenge of hiring and paying for a new class of workers is immense and is one of the most pressing issues as the Obama administration and state governments implement the law."
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