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Scoring Health Care: Navigating Customer Experience Ratings
PwC Link to more items from this source
Apr. 9, 2013
"The ratings culture in the U.S. has exploded in the last decade with consumers turning to reviews for dining, shopping, vacationing, and even home improvements. Now, as they spend more of their own money on health and wellness, consumers are beginning to search for rating systems to guide their decision making. A single trusted source of reviews and ratings has yet to emerge in the health industry, but these measures are prompting healthcare companies to focus on experience that goes beyond satisfaction."

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