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GAO Report: Long-Term Strategy Needed to Improve Interactive Services at IRS Website
U.S. Government Accountability Office [GAO] Link to more items from this source
Apr. 16, 2013
47 pages. "U.S. taxpayers visited the IRS's website over 375 million times during 2012. IRS officials noted there are over 110,000 web pages and downloadable documents plus some basic interactive tools, such as calculators, on IRS.gov. In December 2011, GAO reported that taxpayers benefit from the increased web services, and IRS could realize substantial savings by transferring taxpayers away from costly telephone interactions." [GAO-13-435, Apr. 16, 2013]

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