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Patients Need Training on New Health Insurance
USA TODAY Link to more items from this source
Feb. 6, 2014

"New Medicaid patients in Oregon failed to use their benefits effectively because they did not understand how to use insurance or health care ... People assumed if they used their insurance for something minor, like a physical, someone who needed care more might not get a turn.... Patients who knew they only had emergency dental care assumed that extended to all health care, so they went to the emergency room and not a regular doctor's office. Medicaid beneficiaries did not understand that preventive screenings could save the system money in the long term, or simply didn't know they should get an annual exam. People were afraid of how much they would be required to pay if they saw a doctor."

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