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A New Management Structure for a New Phase of the ACA
Center for American Progress Link to more items from this source
[Opinion]
May 19, 2014
"The marketplaces are a business that market health insurance, which requires management of the following functions: call centers, eligibility determinations, premium payments, setting rules for plans, soliciting and processing plan bids, appeals, marketing, and communications. The current crisis management is not set up to carry out all of these functions and activities."

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