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Poor Planning and Oversight Led to Flaws, GAO Finds
The Washington Post; subscription may be required Link to more items from this source
July 30, 2014
"Building 'a first-of-its-kind marketplace' was certain to be a complex undertaking, the investigators conclude ... But agency officials aggravated the situation by allowing too little time for the work; changing the directions [they] gave the main contractor ... and not scrutinizing the contractor's progress, the investigators found.... Overall, the GAO concludes, the efforts of federal health officials 'were plagued by undefined requirements, the absence [of] a required acquisition strategy, confusion in contract administration responsibilities, and ineffective use of oversight tools.'"

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