" 'The ignorance in the memo is shocking to me,' [Adam Antoniades, chair of the Financial Services Institute] explained. 'For those who spend their lives in the industry, it is frankly offensive.' ... What's the industry to do? 'We highlight the good we do, how the good outweighs the bad, and we come together to address what's wrong and craft a solution,' he explained. 'As industry leaders, we must be brave, bold and strong enough to take policies and positions founded on our core beliefs of how to engage clients in a conflict-free ... manner.' "