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IRS: Look to Web, Not Email, for Help
American Society of Pension Professionals & Actuaries [ASPPA] Link to more items from this source
Oct. 21, 2015

"The IRS will not backtrack on its recent decision to stop answering questions by email and no longer forward questions sent to IRS Customer Account Services, Commissioner of the IRS Tax Exempt and Government Entities Division Sunita Lough said ... Instead of one-on-one communication, Lough said, the IRS is working to improve its website to better provide answers to questions."

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