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Text of CMS FAQ on Compliance Safe Harbor for Issuers Affected by an Increase in Enrollment for the 2017 Plan Year (PDF)
Centers for Medicare & Medicaid Services [CMS], U.S. Department of Health and Human Services [HHS] Link to more items from this source
[Official Guidance]
Sept. 19, 2016
"[F]or the 2017 plan year, CMS will not use formal enforcement remedies for non-compliance with the casework standards under 45 CFR 156.1010 or other customer service standards when issuers that have experienced a substantial increase in enrollment make reasonable efforts to address concerns in an appropriate time frame. CMS will take into account the QHP issuer's efforts to cooperate with CMS, address and resolve issues in a reasonable amount of time, and report on the progress of resolution."

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