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Amazon 'Pouring Gasoline on the Fire': Health Plans Must Respond
HealthLeaders Media Link to more items from this source
Feb. 15, 2018

"Health plans may be facing the same upheaval that Amazon brought to retailers.... Customer service will become a top priority ... as consumers gravitate toward ... whatever turns out to be the healthcare equivalent of free two-day delivery for your books and other purchases.... That could include everything from leveraging Amazon's Echo technology into the electronic medical record to using the company's delivery expertise to improve the supply chain and its purchasing power to lower the cost of drugs[.]"

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