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30 Percent of Health Plan Participants Don't Understand What an EOB Is
BenefitsPro; free registration required Link to more items from this source
Mar. 13, 2018

"[P]art of the problem is a lack of industry standards with regard to creating an EOB. Without a confident understanding of what the codes or procedure names mean, patients are unsure how to read the bill, which, in turn, leads to apathy ... [O]ne out of 10 consumers surveyed admitting that they typically throw out the EOB."

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