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More Than Half of Consumers Don't Understand Basic Aspects of the Healthcare System
FierceHealthcare Link to more items from this source
Sept. 17, 2018
"52% ... don't understand coverage terms like 'premium,' 'deductible,' and 'copayment.' They also don't understand what it means to be in- or out-of-network or what a prior authorization is.... [T]his group is seven times more likely to contact their insurance company's customer service line one to three times per week, and three times more likely to use it one to three times per month."

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