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Less Jargon, More Clarity: Improving Retirement Plan Communications with Simple Language Can Promote Action (PDF)
Empower InstituteLink to more items from this source
Sept. 2, 2021

"Consumers prefer brief and direct terms that use everyday words to describe financial topics.... [S]mall changes can transform confusing jargon into language consumers prefer.... One-on-one meetings are the most popular format for financial education overall and email is preferred for most account updates.... [T]here are important differences by topic, age and culture."

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