Podcast, with transcript. "Although the surgery was his only option, his insurance denied the claim. That's when his wife ... contacted Laurie Todd, who calls herself the 'Insurance Warrior.' ... Fourteen years later, the speeches they gave in a conference room full of executives are a master class in winning insurance appeals ... [T]aking on your health insurance provider often means going up against your employer. That's because most large companies 'self-insure.' And in this case, that employer was one of the biggest businesses in the world."