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2021 Consumer Engagement in Health Care Survey (PDF)
Employee Benefit Research Institute [EBRI]Link to more items from this source
Dec. 3, 2021

35 pages. "Key findings: [1] Telemedicine's role more important than in the past.... [2] Traditional plan enrollees are more satisfied with health coverage.... [3] HDHP enrollees have less experience with their health plans.... [4] HDHP enrollee satisfaction increases with time on their health plan.... [5] Rise in HDHP & CDHP enrollment paused in 2021.... [6] Certain aspects of health plans are more important than others.... [7] HDHP enrollees exhibit more cost-conscious behavior than traditional plan enrollees.'


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