I know this is a side track, but this is also where detailed time tracking comes in. As much as I still hate the task of accounting for every 6-8 minutes spent on a client, you need it if you are going to hit 2.5-3X. You have to know how much time you spend on the different tasks so that you can charge accordingly and train accordingly. If admin A takes twice as long on simple corrections as Admin B, maybe Admin A needs more training, or maybe a specific task should be centralized to a small group of employees. Most importantly though, are we charging an appropriate amount for task XYZ.